Staff profile: Helena Clay (Technical Support Analyst)

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We introduce the newest member of our team as the company continues to grow.

When did you join the company?

I joined Energy Management on the 1 December 2021 so I have now been working here for almost three months which has flown by!

Are you from the area?

I am very local to the office as I live in Bradford-on-Avon, just on the other side of the river, although I haven’t always lived here. I moved here in May 2021 from south Oxfordshire where I was born and brought up.

Do you have a background in the energy industry?

Before working at Energy Management, I worked for Pure Planet, a renewable energy supplier based in Bath. I had worked there for a year when, unfortunately, due to the current energy crisis, the company had to close its doors.

I joined Pure Planet after graduating from the University of Southampton with a 1st class BSc Geography degree. I had always been interested in renewable energy and sustainability, but it was after completing a module on energy generation and the geopolitics of energy that my interest in the sector increased.

Working for an energy supplier, prior to this role, was very insightful and taught me a lot about how the market works, tariff structures, pricing, billing and invoice queries as well as metering and site works. The energy industry is a bit of a minefield when you’re just starting out, with lots of complex terms, so my first few months were a big learning curve.  

During my time at Pure Planet, I was involved in various different projects and liaised with lots of different teams within the business, as well as external teams, which helped to broaden my knowledge. I was in regular contact with engineers at our metering partner to raise and check on the progress of meter removals, exchanges or upgrades. Discussions with different teams such as billing and finance within the business also helped me become well versed in all the various technical terms.

What does your role entail at EM and which aspects of the job do you enjoy the most?

My role as a Technical Support Analyst at Energy Management predominantly involves liaising with energy suppliers and customers daily, requesting offers from suppliers and managing and analysing those offers received.

Other responsibilities involve reviewing consumption data, completing and submitting documentation for new supplies and managing and maintaining customer records, spreadsheets and our database.

I have only been here for three months, but I am really enjoying it so far. I love the team-orientated approach to our working environment; we all work collaboratively with a common goal to deliver the highest level of customer service and solutions for our customers which is really motivating.

I am also involved in some of our customers’ big projects such as the rollout of EV chargers across the country. Being involved in such a progressive and forward-thinking clean tech project is really exciting.

The fast-paced, changing environment of the energy market and the need to be reactive to it also really plays to my strengths and makes every day different and exciting, as does the breadth of different things I am able to be involved in.

What energy-saving/carbon zero initiatives have you found yourself doing at work and at home?

At home, I am very conscious of energy-saving and being sustainable through various practices such as ensuring we don’t waste food, through meal planning and only buying what we need. recycling and avoiding single-use plastics, by using reusable water bottles and Tupperware rather than cling film. I also don’t eat meat which drastically reduces my own personal carbon footprint.

At work, I try to make sure I don’t print things unnecessarily and ensure that my laptop and monitors are fully switched off at the end of the day. I have also pledged to walk into work much more often once the weather warms up a bit!

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