New Water Services Manager appointed

Water Services Manager

Environmental Science graduate Tabby Sutton has been promoted to the role of Water Services Manager.

Tabby, 36, who left the University of West England (UWE) in 2004, has been with Energy Management for just under a year and has experience in a number of different departments.

Before joining the company, Tabby spent three years as a Customer Services supervisor at Good Energy and also has a background in Finance and volunteering.

Tabby will start work as Water Services Manager from November 1st, whilst also supporting the handover of customers to our new AAM, Nicola Carter, who commences employment on November 6th.

Droughts likely in the North of England in 15 years


Effective water management has never been more important as global warming takes hold.

In 15 years’ time, it is probable that demand for water in the North of England will surpass supply, potentially resulting in water shortages across the region which would leave households and businesses in turmoil.

Currently, the North has an abundance of water but with a changing climate and rise in global temperatures forecast to cause a reduction in rainfall on top of popualtion growth, we could be getting to the tipping point sooner rather than later.

Soon, as is the case in the South East and London, in particular, areas of the North might have to transport water from other areas of the country where there is still a surplus.

The transport of water though brings about lots of issues with water leaks and can result in large volumes of water loss unless leaks are fixed proficiently by water companies.

A recent report by IPPR North warns that efforts to stop leaks might not be enough and water use must be reduced to avoid likely droughts in the near future. The average water usage in the UK is significantly higher than in other countries in Europe despite an approximate 40% decrease in leakages since the 1990s.

As the North relies more on surface water than other parts of the country, it could be greater affected by the drier climate.

The Environment Agency is apprehensive about the future and proposes that unless public attitudes change, and drastic action is taken to stop leaks then a water shortage is very likely.

If the imminent drought materialises, costly reservoirs might have to be built in order to increase the supply of water to the North of England and this may translate to a higher price of water to the consumer.

If your water contract is up for renewal or you just need advice on how to manage your water supply more effectively, you can contact a member of our team now on: 01225-867722 or alternatively email


Service Spotlight: Trade Effluent Compliance

When 1970s pop diva Rose Royce sang about ‘the car wash’, you can bet Trade Effluent (TE) Compliance forms weren’t on her mind. However, it may come as a surprise to some valet operators, regardless of size, that they require consent to discharge trade effluent to a public sewer.

Trade Effluent consent is a legal document issued to the owner/occupier of a commercial or industrial property under the regulations within the Water Industry Act 1991.

Water wholesalers need to be aware of where a business plans to discharge anything other than domestic waste into a drain that is connected to a public sewer, and it is the customer’s responsibility to obtain consent prior to commencing any trade effluent discharge.

It is a criminal offence under Section 118 (5) of the Water Industry Act to discharge any trade effluent to sewer without the consent of the sewerage undertaker (Wholesaler). You may be subject to legal action and fines if you discharge without consent.

Where a wholesaler detects discharge without consent, they have the power to close the valeting operation until the site has a formal TE consent. Each application needs to be accompanied by an accurate site drainage drawing.

Energy Management can assist you through the whole TE consent application process to ensure compliance is met in a smooth and timely fashion.