Long-term success is built on exemplary customer service

Posted in Energy Procurement

At Energy Management, ensuring the highest possible standards of customer service is critically important to us and explains why our client retention rate is so high.

So it is always pleasing to hear that what we do is validated by our clients, many of whom have been with us for years, some from the very outset of the company when energy management was in its embryonic stages as an industry.

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Whether it’s energy procurement, invoice validation, legislation and compliance, ESOS Phase 3 or SECR, or any other services in our energy management portfolio, the same exacting standards apply in terms of customer service.

Each client has a dedicated and highly knowledgeable account manager on hand to deal with any concerns and queries, to ensure they are in safe hands.

We always make it our mission to get the right business energy procurement deal for clients, not what’s best for us as a consultancy, and go the extra mile to deliver on that.

As well as the human touch, Energy Management clients benefit from having access to our bespoke energy management portal, which arms energy managers and facilities managers with accurate, almost-live data to make informed decisions around energy management strategy.

EM-Powered has been universally praised for its functionality and the array of features that add real value to the relationship between ourselves and our clients.

David English, commercial director of the leading records management company, Restore until his recent retirement, is a big advocate of the portal.

“I’m delighted with what Energy Management does, they are good honest people to work with, and the portal has just added even more value to our relationship,” he said during his time with the company.

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