EV infrastructure scores low in consumer survey

A survey into charging infrastructure in England, conducted by the Electric Vehicle Association (EVA) England, has come out with a customer satisfaction rating of just 2.16 out of 5.

Over 1,000 EV users were asked for their thoughts and the results show there is still plenty of room for improvement, especially with 92 per cent of those polled relying on the public charging network to power their vehicles.

Based on the feedback, the EVA England has made a number of recommendations to government that they feel would improve the EV roadmap, including standardised signage and payment options and a universal pricing policy of pence/kWh.

Chargepoint charter

Whilst acknowledging that the charging infrastructure has improved greatly in recent times, Gill Nowell, an EVA England Director, believes that more needs to be done to support the year-on-year growth in EV sales.

Nowell said: “There are many benefits of making the electric switch, from the pleasure of driving to improving local air quality. With automotive manufacturers, fleets and businesses all now choosing to go electric, we need to improve the consumer experience at public chargepoints to take EV adoption mainstream.

“Based on the outputs of this survey, paving the road for the mass adoption of EVs looks like contactless card payments, roaming, consistent chargepoint reliability, simplified billing, and easy access to information about what chargers are where.

“We recognise that the pace of chargepoint deployment is increasing and that the infrastructure going in the ground today is greatly improved from that which was being installed even five years ago. However, we encourage Government to intervene now in order to ensure that all charging infrastructure is reliable, safe and user-friendly, across all driver groups.”